Cancellation reasons added and can be used by the users when withdrawing from the Schedule Offering.
SuccessFactors Learning Management System
Reproducing the Issue
Navigate to References ->Learning->Cancellation Reason->Add a new Cancellation reason.
Screen shot below.
Also Make sure the Enable Cancellation Reason at the Schedule offering level is set to Yes.
Global level setting for this is present under System Admin->Registration Settings
Not Applicable. This KBA is related to an enhancement feature
Once we add the Cancellation reason and Enable it at the Schedule Offering level, the user from the user side, when withdrawing from the Schedule offering can select the Cancellation Reason for the SO.
Cancellation Reason for user, Schedule Offering , KBA , LOD-SF-LMS , SuccessFactors Learning , Product Enhancement