SAP Knowledge Base Article - Public

2318853 - Cancellation reason available for the user when Withdrawing from the Schedule offering - LMS

Symptom

Cancellation reasons added and can be used by the users when withdrawing from the Schedule Offering.

Environment

SuccessFactors Learning Management System

Reproducing the Issue

Navigate to References ->Learning->Cancellation Reason->Add a new Cancellation reason.

Screen shot below.

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Also Make sure the Enable Cancellation Reason at the Schedule offering level is set to Yes.

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Global level setting for this is present under System Admin->Registration Settings

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Cause

Not Applicable. This KBA is related to an enhancement feature

Resolution

Once we add the Cancellation reason and Enable it at the Schedule Offering level, the user from the user side, when withdrawing from the Schedule offering can select the Cancellation Reason for the SO.

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Keywords

Cancellation Reason for user, Schedule Offering , KBA , LOD-SF-LMS , SuccessFactors Learning , Product Enhancement

Product

SAP SuccessFactors Learning 1605