Employee Central Implementation - Payment Information FAQ
Reproducing the Issue
Before opening an incident with Product Support
Please be sure that before you open a support incident with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:
- The feature is correctly enabled, as described in the related Implementation Handbook
- Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
- Has the configuration changed recently?
- Was it working before the recent changes?
- Can the recent change be un-done so re-testing can be performed?
- Can the issue be reproduced for just 1 or multiple admins?
- If the issue is reproducible for all it is still likely to be a permissions issue.
- If it seems to be related to 1 or a small admin population - the next step is to check and verify the permissions are correctly granted.
- Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
- Have you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook?
- Is the Config UI you are using a Custom Config UI you have created?
- Have you tested with the most recent Config UI?
- Downloading the latest Config UI/Config UI Rules/Config UI Rule Messages from the SuccessStore and test with this first. You may find the issue is with the UI you have configured
Tips & Tricks
Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support Incident
Below is a list of frequently asked "How To" questions from Partners and Customers.
- 2477238 - How to add new Country Specific configuration to Payment Information Detail object
- 2305691 - Configuration for Country Specific Field in Payment Information UI
- 2355096 - RCM-ONB-ECT Integration of Payment Information Prerequisites
- 2391139 - Payment Information Workflow, Does not Respect Configuration UI Layout
- 2367928 - Future date Payment Information
- 2365176 - "Updated by" field in the History Page of Payment information not visible.
- 2424203 - Rules structure to generate workflow from Payment Information portlet
- 2347941 - Payment Information V3: Import of Payment Information Details does not Populate Bank Field
- 2162848 - Workflows in Direct Deposit portlet
- 2324306 - Use of any Pay Type without using Main Pay Type
- 2462005 - Remove validation for Payment Information
- 2488404 - Is it possible to make Payment Information portlet mandatory during New Hire process?
- 2515278 - How to import Payment Information details for existing users with Payment Information records
- 2519246 - Always set Pay Type as Main Payment Method
- 2519996 - Payment Information: Without maintaining Bank database
- 2530159 - Default effective date in Payment Information portlet with current Pay Cycle begin date
- 2334910 - Hide payment information portlet
- 2440812 - Defaulting Payment Information using Business Rules
- 2465615 - How to Remove or Permission Country and Currency Icons coming in User Bank details or Payment Information
- 2472278 - Payment Information: Bank field value now reportable via Advanced Reporting
- 2489840 - How to restrict users from changing the default effective date of today when editing Payment Information
- 2504806 - Payment Information - Cannot Create Future Dated Record with Auto Delimit of Past Record
- 2537384 - Payment Information - User Assistance Documentation link
- 2557490 - Payment Method - How to Configure UI Rule for other Bank Transfer to Display Same Data as Bank Transfer (5)
- 2570074 - Bank Info or Payment Information portlet's Change History Audit Info
The following are frequently encountered Configuration Issues that do not require a Support Incident to be raised
- 2248231 - Payment Information portlet does not show all the expected fields after Migration or Configuration
- 2386703 - Application error when saving Payment Information
- 2305817 - Payment Information portlet - field values are set to null upon edit or the portlet is continuously loading.
- 2377140 - When Saving Payment Information Field Remains Blank
- 2399046 - User can Edit MDF Portlet Without Permission
- 2421821 - Error “Cannot convert undefined or null to object” when viewing Personal Information or Payment Information
- 2431379 - Application Error in the Add New Employee Wizard, When Adding Payment Information
- 2486574 - User can View Payment Information Block Without Permission
- 2490100 - Payment Information portlet: Bank Name does not populate
- 2516575 - Payment Information Fields Duplicating, Clearing or Disappearing
- 2386686 - One country's Bank Account number with another country's IBAN
- 2476269 - Data is saved before approving or rejecting the workflow
- 2508478 - Bank Field in Payment Information Portlet does not display values for some users
- 2508504 - Payment Method appearing multiple times
- 2508751 - Direct Deposit to Payment Information migration: field mappings
- 2515563 - Editing Payment Information displays multiple records
- 2518607 - Payment Information: Rule returns null for jobCountry when adding multiple records
- 2519279 - Payment Information: Account Type for country not appearing in UI
- 2522458 - Deletes the bank field value when it is first selected
- 2522468 - Payment Information - Bank name and Routing number / BIC field refreshing and becoming blank
- 2523804 - Payment Information Portlet is Blank for Existing Users
- 2337400 - The field Job country is not Auto-Populated in User Payment Information Portlet
- 2347362 - Validation issue with Payment Information for Spain
- 2360256 - Payment Information - Country Specific fields (Conditional Values/Associations)
- 2386831 - Unable to find Payment_Information_Portlet in SuccessStore to generate the UI
- 2398501 - Payment Information UI Layout
- 2425021 - Payment Information History not available
- 2465442 - Unable to Save Configuration UI Rule
- 2480146 - Expected behavior for the future pending changes in Payment Information portlet
- 2499301 - Payment Information Portlet just hanging
- 2504758 - Unable to upload Chinese Characters in Payment Information Portlet
- 2530408 - Payment Information: Multiple groups in UI
- 2550917 - Customised Pay Type Values Not Appearing
- 2550984 - USA specific field Account Type value is not getting saved
- 2551623 - Direct Deposit: Payment Method displays -1
- 2561159 - Payment Information: Configuring the Country Specific Bank Validation Object
- 2587647 - How to Import Country Specific Validation Configuration
- 2568012 - Error when Hiring Employee from Manage Pending Hire
- 2501763 - Invalid Bank Details. The given combination of Routing Number/BIC and Bank Country does not exist in the Bank data
- 2248110 - Amount / Percentage as Main Payment Method in Payment Information Portlet
- 2327169 - Error while trying to save PaymentinformationDetail object
- 2459381 - Error while entering second Payment information record through Insert New Record
- 2471217 - Direct Deposit to Payment Information migration error: Old payment method and new payment method are inconsistent. Please correct the data.
- 2471224 - Payment Information migration error: but bank details are inconsistent. Please correct the data.
- 2518638 - Payment Information migration issues
- 2519776 - Payment information: Duplicate fields
- 2538688 - Payment Information migration fails
- 2162143 - Application error on Personal Information Page-EC-Payment Information
- 2293079 - Payment Information: Error when saving Payment Information
- 2314375 - Error Message when saving Payment Information Portlet
- 2334907 - Error on Importing Payment information
- 2342583 - Payment Information Error: "Sorry, it is not possible to maintain payment information if there is no job information or no country in job information"
- 2362710 - Blank Error when saving Payment Information
- 2364653 - Error in Payment Information Portlet
- 2446855 - Unable to create Payment Information data for Future Dated Hire
- 2460138 - Application Error during Manage Pending Hires > Rehire | Existing data not transferred to Payment Information in Manage Pending Hires > Rehire
- 2486814 - Receive Error That Rule is Failing when Adding Payment Information for a Future Hire
- 2496117 - An Error occurred while creating new Bank record Via Manage Data
- 2560594 - Payment Information migration job fails
- 2575424 - Payment Information application error
- 2633329 - Error when migrating from Direct Deposit to Payment Information
The following are PP3 Specific Config Issues/How To's
- 2264212 - How to add Payment Information section to People Profile 3
- 2348200 - PP3 - Can't Navigate to the Compensation Information Page in the Add New Employee Wizard
- 2409336 - PP3 - Payment Information UI not working the same in Add New Employee
- 2487085 - Label missing for the "+" symbol in Hire/Rehire screens for Payment Information Portlet
- 2396043 - Payment information history is missing in People Profile
When opening a support incident, please ensure the following information is attached to the incident
- Screenshot of the Error Message - also copy/paste the content of the error message to the incident if possible (for JAVA errors or errorIds)
- Timestamp - Copy/paste the text from the "Show version information" popup into the incident
- Is the issue replicatable for all users or just some/one?
- Screenshots of granted users Role-Based Permissions settings for Advances
- Screenshots of UI configurations
- Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view)
- When creating an issue, please answer following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
- Did this issue start recently?
- Was the same feature or functionality working before?
- Is the issue reproducible for other users?
- If the issue is realted to a Picklist or Object field, then please attach an export of the Picklist/Object data
Payment Information, Bank Details, Direct Deposit, Payroll, Employee Central 2.0, Migration, Pay Type, Payment Method,People Profile, PP3 , KBA , LOD-SF-EC-PAY , Payment Information , LOD-SF-EC , Employee Central , How To