2318773 - Employee Central Implementation - Concurrent Employment FAQ

Employee Central Implementation - Concurrent Employment FAQ

Before opening an incident with Product Support

Please be sure that before you open a support incident with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:

• The feature is correctly enabled, as described in the related Implementation Handbook
• Correct permissions are granted to the administrator/end-user to be able to use the feature (as specified in the Implementation Handbook)
• Has the configuration changed recently?
• Was it working before the recent changes?
• Can the recent change be un-done so re-testing can be performed?
• Can the issue be reproduced for just 1 or multiple admins?
• If the issue is reproducible for all it is still likely to be a permissions issue.
• If it seems to be related to 1 or a small admin population - the next step is to check and verify the permissions are correctly granted.
• Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
• HHave you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook?

Tips & Tricks

Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support Incident

FAQ Index

• Common Implementation Issues
• Frequently Encountered Configuration Issues
• SAP ONE Support Launchpad

Common Implementation Issues

Typically most Concurrent Employment implementations issues are caused by skipping steps mentioned in the Concurrent Employment Administration Guide (found here). Some notes about implementing this features-:

1. Please read through the entire Administration Guide and ensure all steps mentioned in the guide are followed to enable this feature - its less than 20 pages long...
2. Do not forget to grant field level permissions to Manage Permission Role > User Permissions > Employee Data > Employment Details > Add new Employment

Frequently Encountered Configuration Issues

2092654 - Concurrent Employment FAQ - Employee Central

How To

• 2413277 - Concurrent Employment - How does the UserID get created for a CE?
• 2280189 - How to Add a Concurrent Employment via MSS UI (Take Action menu)
• 2202987 - How to create Concurrent Employments via Import
• 2591630 - Add Concurrent Employment via Manage Pending Hires RCM/ONB

Configuration Issues

• 2275139 - isPrimary Field is Displaying the Incorrect Value
• 2311548 - Concurrent Employment Event Reason not showing for users with Job Information
• 2511328 - Application Error Editing Biographical Info and/or Adding Concurrent Employment

 

 You should also check the SAP ONE Support Launchpad for any new Knowledge Artciles that are not included in the above list

When opening a support incident, please ensure the following information is attached to the incident

• Screenshot of the Error Message - also copy/paste the content of the error message to the incident if possible (for JAVA errors or errorIds)
• Timestamp - Copy/paste the text from the "Show version information" popup into the incident
• Is the issue replicatable for all users or just some/one?
• Screenshots of granted users Role-Based Permissions settings for Advances
• Screenshots of UI configurations
• Provide the configuration XML if relevant
• Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view)
• When creating an issue, please answer following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
• Did this issue start recently?
• Was the same feature or functionality working before?
• Is the issue reproducible for other users?
• If the issue is realted to a Picklist or Object field, then please attach an export of the Picklist/Object data

Concurrent Employment, Employee Central 2.0, CE, Multiple Employments , KBA , LOD-SF-EC-CGA , Global Assignments/ Concurrent Employment , LOD-SF-EC , Employee Central , How To