SAP Knowledge Base Article - Public

2318772 - Employee Central Implementation - Alternative Cost Distribution FAQ

Symptom

Employee Central Implementation - Alternative Cost Distribution FAQ

Environment

SFTipsNTricks.JPG Employee Central.png
   

Reproducing the Issue

IssueIdentified_blue_small.jpg Handbook_orange_small.jpg Tips_blue_small.jpg Incident_blue_small.jpg

Before opening an incident with Product Support

Please be sure that before you open a support incident with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:

  • The feature is correctly enabled, as described in the related Implementation Handbook
  • Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
  • Has the configuration changed recently?
    • Was it working before the recent changes?
    • Can the recent change be un-done so re-testing can be performed?
  • Can the issue be reproduced for just 1 or multiple admins?
    • If the issue is reproducible for all it is still likely to be a permissions issue.
    • If it seems to be related to 1 or a small admin population - the next step is to check and verify the permissions are correctly granted.
  • Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
  • Have you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook?
  • Are the custom fields you have added configured correctly and also enabled in the Configuration UI for EmpCostDistrbutionUI template?

 

 

Cause

IssueIdentified_blue_small.jpg Handbook_blue_small.jpg Tips_orange_small.jpg Incident_blue_small.jpg

Tips & Tricks

Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support Incident

FAQ Index

The Alternative Cost Distribution feature is very simple in configuration, and typically there is not a whole lot that can go wrong with it. The most common issues are in fact configuration related. The most common are noted below :

  • 2254967 - Pay Component field drop down list is empty for Recurring Deductions and Alternative Cost Distribution
  • 2315012 - Cost Centers are not filtered based on Company in Alternate Cost Distribution

 

ToTop.png

 

Resolution

IssueIdentified_blue_small.jpg Handbook_blue_small.jpg Tips_blue_small.jpg Incident_orange_small.jpg

When opening a support incident, please ensure the following information is attached to the incident

  • Screenshot of the Error Message - also copy/paste the content of the error message to the incident if possible (for JAVA errors or errorIds)
  • Timestamp - Copy/paste the text from the "Show version information" popup into the incident
  • Is the issue replicatable for all users or just some/one?
  • Screenshots of granted users Role-Based Permissions settings for Advances
  • Screenshots of UI configurations
  • Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view)
  • When creating an issue, please answer following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
    • Did this issue start recently?
    • Was the same feature or functionality working before?
    • Is the issue reproducible for other users?
    • If the issue is realted to a Picklist or Object field, then please attach an export of the Picklist/Object data

 

ToTop.png

Keywords

Alternative Cost Distribution, Alternative Cost Center, Alternative Cost Centre, Employee Central 2.0 , KBA , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors HCM Core all versions