SAP Knowledge Base Article - Public

2318577 - LMS - User unable to launch course in the newly migrated preview test environment and logs out from the system

Symptom

User unable to launch course in the newly migrated preview test environment and logs out from the system

Environment

SuccessFactors BizX all preview environments.

Reproducing the Issue

User unable to launch course in the newly migrated preview test environment and logs out from the system

Cause

After migration, the preview URL is not available to the trusted site IE browser.

Resolution

In IE browser, user needs to add new preview url to the trusted site.

1. IE browser
2. Tools
3. Internet Options
4. Security
5. Sites
6. Add the below urls in the "Add this website to the zone text box"

DC2, DC12, DC16 - https://*.sapsf.eu
DC4, DC8, DC10, DC17, DC18 - https://*.sapsf.com

7. Click Add button
8. Click OK

 

 

 

 

Keywords

Failure to launch course Preview migration User log out , KBA , LOD-SF-SER-MIG , Early test migration, preview enviornemnt , Problem

Product

SAP SuccessFactors HCM Core 1605