SAP Knowledge Base Article - Public

2318510 - "Unknown user" error when connecting to PRD

Symptom

When LMS admin user tries to connect to PRD, the following error is generated

unknown user.JPG

Environment

PRD

Cause

LMS admin user does not have the REPORT_DEVELOPER role assigned

Resolution

Sytem Admin > Admin Management > Search for user

Once within the user details, select the Assigned Roles tab.

Search for the REPORT_DEVELOPER role and assign it to the user

admin.JPG

 

Now when the user attempts to logon to PRD again, access is granted.

access granted.JPG

Keywords

Unknown User; PRD; VJDBC; REPORT_DEVELOPER; , KBA , LOD-SF-LMS-RBP , Roles & Permissions , Problem

Product

SAP SuccessFactors Learning all versions