SAP Knowledge Base Article - Public

2318464 - Wrong Visit Summary is shown.

Symptom

The wrong Form Template is selected when you View Summary of a Visit.

Reproducing the Issue

To reproduce:

  1. Visits WorkCentre;
  2. Visits View;
  3. Open any Visit;
  4. Actions > Generate Summary;
  5. Wrong Summary is selected.

Cause

For Visits, only one Form is supported. So, if you have more than one, system will take the Standard.

Resolution

Maintain only one Form Template for Visits.

Keywords

KBA , AP-BP-BPT , Business Partner Template , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708