2318161 - Grade in the User's Learning Plan is missing - [LMS]

SAP Knowledge Base Article - Public

2318161 - Grade in the User's Learning Plan is missing - [LMS]

Symptom

The Grade is not stored in the user's learning history even if the Score is recorded successfully in the LMS system when viewed as an admin.

SCORM2004_4th-GradeScore.jpg

Environment

SuccessFactors LMS

Cause

The setting "Record learning event when content/quiz/exam passed" is unchecked at the content object level

Resolution

1) At the conten object level of an item/course please make sure the setting "Record learning event when content/quiz/exam passed" is enabled and if not, please enable, save and propagate the changes(re-assign) it to the users.

Item-AllContent.jpg

 

2) Also make sure the setting, "Record learning event when all content is complete" is also checked.

Item-Content.jpg

Reason : The Grade is handled specifically by the setting at the content object level(there can be multiple SCOs linked to the item) and not the item level(overall score)

PS : Modifying this now will not enable the Grade for the users who had completed it already but will only enable for the future learning completions.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1508