SAP Knowledge Base Article - Public

2317647 - BizX Platform - Mobile activation email error : "Fail to email Mobile App Setup Instructions. Please try after some time."

Symptom

  • Unable to trigger mobile email activation
  • 'Fail to email Mobile App Setup Instructions. Please try after some time.'

Reproducing the Issue

  1. Log in SF web application
  2. Click on account drop down
  3. Select 'Options'
  4. Go to 'Mobile' tab
  5. Press 'Send Email' button (If email is not pre-filled, please specify some existing email)

Cause

  • "Mobile Activation Notification" (the mobile activation email) is not enabled in Admin center > Company Settings > Email notification template settings

Resolution

  • Enable the "Mobile Activation Notification" (the mobile activation email) in Admin center > Company Settings > Email notification template settings

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core all versions