SAP Knowledge Base Article - Public

2317550 - Manage Pending Hire - Application Error Message at end of wizard (RCM to ONB to EC only)

Symptom

When attempting to hire a candidate via admin center, manage pending hires an application script error occurs. Analysis of the log files reveals the following error message:

Remote Exception: while trying to invoke the method com.successfactors.rcmcandidate.bean.CandidateBean.getBackgroundSects() of a null object loaded from local variable 'candidate'

Cause

The customer utilizes the recruiting and onboarding modules to process candidates.

Root Cause:

One candidates profile was merged with another similar candidate profile after the onboarding process was initiated. Both candidates had the same/similar names in this case which lead to the administrator mistakenly merging the two candidate profiles.

Since the Onboarding Module still refers to the old candidate ID profile reference it passed the old candidate ID reference to the Recruiting Module to copy candidate profile background data to the Employee Profile based on sm-mapping fields. The Recruiting Module did not have old candidate ID profile reference, so the system generates application error when attempting to complete the hiring process via Admin Center, Manage Pending Hires.

Resolution

To avoid this situation do not merge candidate profiles after the onboarding is initiated. To correct the problem the problem candidate was hired manually via the Add New Employee UI in Admin Center.

Keywords

Application Error, Script Error, ONB, RCM, onboarding, recruiting, new hire, newhire, candidate , KBA , LOD-SF-EC-INT , Suite Integration (EC to RCM, ONB, CVP) , Problem

Product

SAP SuccessFactors HCM Suite 1511 ; SAP SuccessFactors HCM Suite 1602 ; SAP SuccessFactors HCM Suite 1605 ; SuccessFactors HCM Suite 1207 ; SuccessFactors HCM Suite 1210 ; SuccessFactors HCM Suite 1302 ; SuccessFactors HCM Suite 1305 ; SuccessFactors HCM Suite 1308 ; SuccessFactors HCM Suite 1311 ; SuccessFactors HCM Suite 1402 ; SuccessFactors HCM Suite 1405 ; SuccessFactors HCM Suite 1408 ; SuccessFactors HCM Suite 1502 ; SuccessFactors HCM Suite 1505 ; SuccessFactors HCM Suite 1508