SAP Knowledge Base Article - Public

2317543 - Failed to upload file to SFTP server due to Hung Ajax request.

Symptom

Environment

BizX Platform - SFTP

Reproducing the Issue

Receiving an Error "Failed to upload Final.zip due to a hung Ajax request. Using a different browser should resolve the problem." while uploading files to SFTP server.

hung ajax.GIF

Cause

The upload failed because the server timeout set for file upload is 240000ms (millisecond), and this fileUploadWidgetAjaxTimeout:240000 is for enhanced security so cannot be modified.

Resolution

It is recommended to upload files using Filezilla or other SFTP client, since the web client can handle only smaller file sizes. If the upload still fails via the SFTP client, then open a Support Incident with the full screenshot of the error page for further investigation.

 

Keywords

KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508