2317513 - SuccessFactors Mobile APP - Security Error - Android - [LMS]

SAP Knowledge Base Article - Public

2317513 - SuccessFactors Mobile APP - Security Error - Android - [LMS]

Symptom

Users are receiving "Security Error - SuccessFactors mobile application is not allowed to be activated on a rooted device" when installing SuccessFactors Mobile APP.

AndroidRootedDevice-1.png

Environment

SuccessFactors Mobile APP - Android

Resolution

According to the internet, what is a Rooted device:
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Rooting is the Android equivalent of jailbreaking, a means of unlocking the operating system so you can install unapproved (by Google) apps, update the OS, replace the firmware, overclock (or underclock) the processor, customize just about anything, and so on.
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Why the APP is not installed:
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  • We are not sure what are the changes done in the rooted device as many things could have been changed at the OS level and many application like SuccessFactors are developed based(even at times depends on for many reasons like Security etc) on certain parameters at the OS and it might be that those settings are not present in the rooted device that you are using. Please always use the standard Android(unrooted version of it) OS mobile version for using the mobile APP.
  • The SAP SuccessFactors Mobile app cannot be activated on devices that put customer's data at risk. This includes rooted or jailbroken devices or devices with suspicious applications installed to grant Super User or Root User rights.
  • Such software can see found on Google Play App store by searching "root" "SU" that will find application that give user "root" priviledge. A lots of utility application, such as toolbox, performance improvement application grant you "root" privilege since it will modify OS that we recognize suspicious app.

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Supported Devices:
You can find supported devices on the help portal under HCM Suite End User System Requirements - Mobile Application Support for SAP SuccessFactors

See Also

To know more about Mobile solutions: mobile-solutions

Keywords

Security Error, Android, rooted, mobile app, SuccessFactors APP, device , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1508