2317499 - Realingment Run does not Derive Territories Properly

SAP Knowledge Base Article - Public

2317499 - Realingment Run does not Derive Territories Properly

Symptom

You created a Realignment Run but it is not deriving the Territories as expected.

Reproducing the Issue

Suppose you have a Realingment Run with the criteria:

If Country = US

Territory = XYZ

And that you have Account ID 123 with Country = US

When you go to:

  1. Customers WorkCentre;
  2. Accounts View;
  3. Open Account 123;
  4. Actions > Derive Territory.
  5. Territory is not set to X.

Cause

Please check the Rule Valid From attribute.

Resolution

To solve this, avoid using the Operator Equal to for the Rule Valid From.

Rule engine has no context available and thus can not interpret "Rule Valid From", for the engine every column is just a value which
needs to be compared with the account's attribute or with today's date using the operator specified with the value.

Use the Operators Greater or Equal and Less or Equal.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL. PLATFORM 1605