SAP Knowledge Base Article - Public

2317148 - Error uploading report bundle template to Analytics - Report Transfer

Symptom

When attempting to upload a report bundle/template using the Report Transfer tool (e.g. EC Standard Report templates), the following errors appear:

  • "An inconsistency in the data associated with the page you have requested has been detected and the application is unable to process your request. Details of the problem have been logged to enable SuccessFactors staff members to review this issue."
  • Bad Gateway

Environment

SuccessFactors Workforce Analytics (ANA) - All versions

Cause

This error occurs in this situation when the upload has timed out or hit the size limit (around 40 MB).  The server has a set maximum size for individual uploads, but may not complete a file under the maximum if it takes too long.  Such timeouts may be caused by server performance issues.

Resolution

  • Try the upload again outside of peak business hours for the server's region. 
  • Try re-downloading the bundle in multiple parts by selecting subsets of the required reports and uploading each in turn at the destination.
  • If the bundle is a standard report bundle provided by SAP, and does not work at any time of day, seek assistance from SuccessFactors.  Provide a timestamp from an attempt to upload so any error logs can be traced.

Keywords

Error uploading report bundle template to Analytics - Report Transfer import upload download bad gateway timeout limit size 40 MB , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , Problem

Product

SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors Workforce Analytics all versions