SAP Knowledge Base Article - Public

2317029 - Software Change Request - Delete an Advance Report Template - Onboarding [Imports & Exports] [Service Request]

Symptom

  • Advance report templates are no longer needed
  • Report incorrectly saved as a template

Environment

SAP SuccessFactors Onboarding

Cause

With the current offering of SAP SuccessFactors Onboarding, the application does not have feature and functionality to delete an Advance Report Template.

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

Tried above resolution and it still won't work, try contacting support below.

Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2317029 - [Service Request] Delete an Advance Report Template
  • Component: LOD-SF-OBD-REP

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Advance Report Template 
    • [Insert affected Advance Report Template name]
    • [Insert screenshot of the Advance Report Template] *If Available
  1. Permission and Approval to Delete the Advance Report Template
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Note

We do not delete reports Advance Report Template in preview environment or DEV, QA, or Demo Instances.

 

For SAP SuccessFactors Cloud Product Support

Please use the instruction manual on how to proceed, in the internal note.

See Also

Help the Knowledge Base Community

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  • Have a concern with this KBA or found dead links? Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and we are ready to assist you. Kindly provide the following information.
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Keywords

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Product

SAP SuccessFactors Onboarding all versions