SAP Knowledge Base Article - Public

2316793 - How to setup email in Learning Management System (LMS)

Symptom

  • How to initially enable/setup mails in LMS
  • No Emails are sent from the LMS system

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)

Resolution

  1. As a LMS admin, go to Admin->System Admin->Configuration->Global Variables->Mail(tab)
  2. Check the box for "Enable Email"- while this box is unchecked no notifications are generated.
  3. In place of "SMTP Server" enter the value as "localhost"
  4. Enter an email address for "Admin Notification Email" and "User Notification Email"
    • This can be any email address and this would be the From email address with which emails would be sent to Admins and Users accordingly
    • It has to be in a valid email address format but can be anything, like even abc@xyz.com
    • Do note, however, that if there is no MX record for the domain used in the email, many receiving mail servers will reject the email
    • You could also provide the email as admin_notify@companyname.com (just an example) for "Admin Notification Email" and this would be the from email address with while all emails would be sent as notifications to the Admins
  5. Enable "Enable Email Archiving" (this will take backup of your emails in the database that we could use if you face any issues with the notifications in the future)
  6. Once you enable Archiving, you'll have the ability to set how long you'd like to keep the emails in the PA_MAIL_ARCHIVE table before it's auto purged
    • Default is 3 months
    • The Email Summary Audit report can be run to pull back a summary of emails sent from the system from the PA_MAIL_ARCHIVE table
  7. Click on "Apply Changes"

Screenshot of Mal Settings:

EmailSetups.png

Keywords

SF SuccessFactors Learning Management System Mail settings, LMS, email, SMTP notifications, from address, archiving archive admin user receive setup setting up purge old , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions