SAP Knowledge Base Article - Public

2316255 - Unable to Change or Delete the Status Schema after a Document Type has been Created

Symptom

Unable to change the status schema after a Document Type that has been created. It is also not possible to delete an existing document type.

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Open Activity List
  3. Search and open the activity tickets for customer support
  4. Select Maintain documents, not possible to delete document type (custom document type starts with Z)
  5. Select Maintain Status schemas, not able to add or delete status schema

Cause

It is not possible to delete the Document type once it is saved .

Resolution

But you can add new Document types & Status schemas .

For Maintain Document Types, if the Status schema is made editable , and it is changed - this would mean ,the schema needs to be changed for existing documents of the same type. And this is currently not supported.

So the only way here is to create a new Document type & assign it to Custom status and then create new Tickets with this new document type .

Keywords

KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711