SAP Knowledge Base Article - Public

2316231 - "404 - File or Folder not found" when a course is launched - [LMS]

Symptom

When we are lauching a course in the LMS at times we might receive a 404 error which either means the content doesn't exist in the URL mentioned or the URL is incorrect.

Environment

1) LMS with iContent

2) LMS with CDS(content hosted in a differnet server)

SuccessFacors LMS

Reproducing the Issue

Learning Plan->Item->Launch course->404 error

Resolution

1) If the content is hosted in your content server:

- The content doesn't exist in the URL that you have mentioned in the "Filename" of the Launch Method. Please make sure it exist in the location that update the Filename in the "Launch Method" of the Content Object accordingly.

2) If the content is hosted in iContent:

 a) If the content was uploaded to the iContent with the help of Deployment Location, make sure that the URL Prefix and Directory are in Sync. For example: If you are uploading all the contents to a folder called "Prod" in the iContent, then along with  the URL prefix that you recieved when the iContent was provisioined, please append the folder as well in the URL Prefix of the Deploymen Location. It should look like the screenshot below :

 Deployment Location URL.jpg

 In the above image the actual URL Prefix provided when the iContent account was provisioned is: "/icontent/CUSTOM/support" and the folder that all my contents goes to is "Vish"(a folder created in the root directory of the iContent SFTP) and hence the  updated URP Prefix here should be "/icontent/CUSTOM/support/Vish". If the contents were uploaded without this, we will still receive the 404 error for the existing contents and in this case either delete the existing content in the LMS and in the SFTP,  create a new one or edit the Filename in the "Launch Method" of the Content Object as shown below.

 

 OLD URL with 404 :  https://customername.plateau.com/icontent/CUSTOM/support/Vish-SampleFile.pdf

 Updated URL : https://customername.plateau.com/icontent/CUSTOM/support/Vish/Vish-SampleFile.pdf

 

 b) If the URL Prefix and Directory of the Deployemnt Location is correct, then the issue could be with the iContent configuration in the system. Please raise a new CS incident and request us to check the iContent configuration at the applciation and server  level and if we find any issues, we'd fix it for you.

Keywords

404, 404 File or Folder not found, Content not launching, Content not found, iContent course issue , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1508