SAP Knowledge Base Article - Public

2314991 - Workflows are not triggering for Dependents portlet

Symptom

Workflow on change of relationship type in Dependents portlet did not trigger.

Reproducing the Issue

In workflow rules data model following rule was added:

 

<trueoutput>GLB_018</trueoutput>
   <conditions>
         <and>
               <equal id="personRelationshipInfo.relationship-type" inverse="true"/>
               <equal compareToNew="true" id="personRelationshipInfo.relationship-type" value="13"/>
         </and>
          </conditions>
</rule>

 

The workflow should trigger when changing the Relationship Type to picklist externalcode value "13" (Domestic Partner)

Cause

 Workflow rules configured for the Dependents portlet do not supported triggering on individual field changes (it is not supported).

 

Resolution

The rule has to be changed to trigger on any change in the Dependents portlet -:

<trueoutput>GLB_018</trueoutput>
   <conditions>
         <or>
               <equal id="personRelationshipInfo.relationship-type" inverse="true"/>
         </or>
          </conditions>
</rule>

For Partners - please correct your Workflow Rules XML configuration as per the above example

For Customers - please open a Support Incident with Cloud Product Support who can help make the correction.

Keywords

Workflows, Dependents, Employee Central, XML , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions