SAP Knowledge Base Article - Public

2314375 - Error Message when saving Payment Information Portlet

Symptom

An Error message appeared when saving a new record in the payment information portlet under personal information tab.

Environment

SuccessFactors Employee Central Payment Information

Reproducing the Issue

1. Search for the employee's name

2. Click on My Employee File

3. Click on Personal Information tab.

4. In Payment Information portlet, click on Edit.

5. Create a new record and click Save.

An error message appears.

 Error Message.PNG

Cause

In Configure Object Definition > Payment Information > Worker field is set to Not Visible causing the Configuration UI to not show all required header.

Worker Field.PNG      ConfigUI.PNG

Resolution

1. Set the "Worker" field to "Editable".

2. Check if the header for the Worker field is now showing up in Manage Configuration UI.

ConfigUI_2.PNG

Keywords

Payment Information Payment Information Portlet Payment Information Error not possible to maintain payment information if there is no job information or no country in job information   , KBA , LOD-SF-EC-PAY , Payment Information , Problem

Product

SAP SuccessFactors HCM Suite 1602