SAP Knowledge Base Article - Public

2314112 - Unable to Initiate the Merge After Creating a new Merge From Data Cleansing Workcenter.

Symptom

You are not able to initiate the Merge as the selection of master data records is not enabled.

Or

You receive below error when trying to initiate the Merge using Data Cleansing workcenter.

Error: Please select at least two business partners.
Error: Save failed.

 

Reproducing the Issue

Open application with Silverlight login:

1. Go to Data Cleansing workcenter.
2. 
Select the worklist New .
4.
Describe a Name for the Merge.
5.
Select Save and Open button and you receive the error message.

Or

1. Go to Data Cleansing workcenter.
2. 
Select a Merge ID 
4.
A new windows pops up however the selection of Master Data Records is not enabled.

Cause

This is expected system behavior with Silverlight login as this functionality is not available with Silverlight login.

Resolution

To initiate the Merge use this functionality with HTML login.

Open the application in HTML login.
1. Go to Data Cleansing workcenter.
2. Select the Merge ID
3. Select the Edit button at the bottom right side of the screen.
4. This will enable the selection of Master Data Records.
5. Select the required records and save.
6. Select the button Action and now select Initiate Merge.

You can also create a new Merge by selecting the New button in HTML login from Data Cleansing workcenter.

NOTE: You can also create a new merge from Customers workcenter.

1. Go to Customers workcenter.
2. Select the Accounts to merge. You may select 2-3 accounts.
3. Select worklist Initiate Merge.
4. Describe Name for the Merge.
5. Select Save and Open button

Keywords

KBA , LOD-LE-BP-BP , Business Partner , How To

Product

SAP Cloud for Customer 1602 ; SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711