SAP Knowledge Base Article - Public

2314008 - ApprovalProcessApprovalWithdrawn email not generated when user withdraws from the item,

Symptom

Users are not receiving any notification when withdrawing from approved items.

Environment

  • SuccessFactors Learning b1602 and below

Cause

1) Notification template “ApprovalProcessApprovalWithdraw” is used to send notifications to student, when a student withdraws approved external request. This notification is not related to any internally created Items such as Scheduled Offering, Online or blended items.

2) Application is not sending any notifications when a request is withdrawn from the internal created items such as Scheduled Offering, Online or blended items.

Resolution

1 - User registers for a external training that requires approval 
2 - Approval request is sent to Level 1 for approval 
3 - User then withdraws from external training.

Steps to reproduce:

  • Proxy user say test
  • Click on "External Requests" in frame "links".
  • Click on your request and complete the form.
  • If the supervisor/admin deny this, the user is getting notifications.
  • If the user try and withdraw request he will not get any notification

Keywords

notification LMS ApprovalProcessApprovalWithdrawn , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1508