SAP Knowledge Base Article - Public

2312451 - SSO is not working for Ipad Native Application where user has a Choice of Screen to Login

Symptom

You are trying to use SSO for Ipad Native Application and could see that, system is not providing user the choice of group ( Option to select from two different URL Available)

Cause

We don’t support providing user the choice of groups when doing the SSO logon on native iPad app.  We only support username and password input logon, when sending the https://myxxxxxx-sso.crm.ondemand.com request.
That’s the reason why the various link doesn’t work on native iPad application

The reason that C4C native iPad app behaves differently than browser and the extended apps is that the native iPad uses iOS webview to simulate the browser behavior, However, as you might know, iOS webview is not exactly the same as browser so we can only supportthe case when username/password appear directly after redirection to IDP page, but not the cases for any other options or variations.

Resolution

This is Expected System behavior

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions