2312430 - Item Sorting in Pricing and Invoicing tab is Not in Order

SAP Knowledge Base Article - Public

2312430 - Item Sorting in Pricing and Invoicing tab is Not in Order

Symptom

You see that the Sorting for Items under the Pricing and Invoicing Tab of the Service Confirmation is not shoing in approporiate Order.

Reproducing the Issue

  1. Go to Field Service and Repair Work Center
  2. Go to Service Confirmation View
  3. Select Show All and find for a releveant Document
  4. Click on Edit
  5. Navigate to Pricing and Invoicing Facet
  6. Select Pricing

Here you see that the Order of Items is Scrambled

Cause

The String Displayed is a combination of  Line.Productid .
This is because it is a concatenated column and sorting is done alphabetically instead of numeric. 

This is a generic behaviour across all CRM documents which use this reuse UI componet and since this is a UI sort and we cannot control this.

Resolution

This is expetced system behavior.

Keywords

KBA , AP-SVO , Service Order Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711