SAP Knowledge Base Article - Public

2312386 - In E-Mail Activity using Workflow Rule , E-Mail isn't sent to added extra Recipient

Symptom

You are creating a New E-Mail activity by using Workflow rule and it is able to send E-Mail correctly. Now add an extra recipient, when you check the E-Mail activity the recipient is added succesfully.
However the E-Mail is only sent to one recipient only, althought there are two in the activity.

Cause

Workflow Email Activity creation doesn't rely on the recipients of the Email Activity. It only relies on the Workflow recipient lists.
So if additional recipients are added to the Email Activity, this would not result in sending emails to multiple recipients.

Resolution

This is expected system behavior

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1605