SAP Knowledge Base Article - Public

2312363 - LMS: Learning expiration and overdue notifications being sent to admin email configured on APM

Symptom

Learning administrators are receiving expiration/overdue notifications for learning users unexpectedly

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Add an email address to a notification automatic process job such as the Learning Expiration APM
  2. Run the APM
  3. Note that the Admin receives learning expiration/overdue notification in addition to the background job status notification
    ExpEmail.jpg

Cause

This is expected behavior.

Resolution

Certain APM jobs sends out 2 emails to the admin email ID when APM timed out, failed or completed with errors:

  • Background job notification triggered to admin giving the status of the APM job
  • A consolidated list of users who received a notification

Note: No notifications will not be triggered to Admin email address if Learning Expiration APM job is Succeeded

Keywords

SF SuccessFactors LMS Learning APM email, mail, automatic process, administrator, incorrectly sent, not working, notification, job, kal, kac unexpected not expected receive , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning 1602