SAP Knowledge Base Article - Public

2312277 - LMS Quiz Builder and Supported Browser

Symptom

This KBA article outlines Quiz Builder feature supported browsers.

Environment

  • SAP SuccessFactors
  • Learning Management System (LMS)
  • Version b1508 and higher

Reproducing the Issue

  1. Login as a User using Microsoft Internet Explorer 8 (IE8)
  2. Navigate to assigned Learning Items
  3. Attempt to launch a Quiz
  4. The window that is launched appears blank
  5. A Web Page script error icon appears at the bottom browser window
  6. Expanding the error displays error messages such as:
    • Error on this webpage might cause it to work incorrectly
    • TypeError: Object doesn't support this proeprty or method
    • error.png

Cause

IE8 is not compatible with SAPUI5 and does not support all of the required functionality

Resolution

SAPUI5 applications are not supported in IE8 browsers. Hence Quiz Builder feature is not supported in IE8 Browser.

Quiz Builder is supported on IE9, IE10, IE11 , Firefox, Chrome and Safari browsers.

Keywords

IE8, LMS, Quiz, Builder, SAPUI5 exam SF launch open click hangs work blank empty script error TypeError Object doesn't support this property or method failed to load undefined Internet Explorer 8 IE MSIE8 MSIE LRN-9273 , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SuccessFactors Learning 1508