SAP Knowledge Base Article - Public

2311232 - Collect Java Console traces to troubleshoot Offline Player

Symptom

Offline player is using Java Applet, so running on Java Runtime Environment.

By enabling Java Console, we will be able to collect logs showing offline player activities and errors.

It is important as for example when you download an offline item, you won't see any progress bar, the only way to see offline player activites is through Java Console

Environment

  • LMS
  • Java Runtime Environment (JRE) Required for Offline Player
  • Offline Player installed

Resolution

1. Enable Java Console:

Control panel->Java->Advanced

Select:

  • Enable tracing
  • Enable logging
  • Show applet lifecycle exceptions
  • Show console

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2. Set the Java Console Traces Level to ‘All’

When login to LMS, Offline player will start to synch, the java console window will be displayed automatically. It should also popup at downloading time

of1.jpg

Make sure you set the Taces Level to ‘All’, click on the console and Press 5 on your keyboard

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3. Replicate the issue

Replicate the issue (ex: error when downloading an item), traces should be populated in Java Console. Then Copy the traces by pressing ‘Copy’ button of the Java console window.

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4. Paste in Text Editor

Copy the traces by pressing ‘Copy’ button of the Java console window and paste it in a text editor.

Provide the text file to CS agent.

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Keywords

offline player,java,console,traces,logs , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions