SAP Knowledge Base Article - Public

2310600 - Upgrade Center - SuccessFactors Competency Library 2.0 failing

Symptom

Users are not able to upgrade Competency Library 2.0 via Upgrade Center.

Environment

SAP SuccessFactors Platform.

Reproducing the Issue

  1. Go to Admin Center -> Upgrade Centre
  2. Select "SuccessFactors Competency Library 2.0"
  3. Click "Retry Upgrade Now"

 Users will receive one of the following email notifications:

Email 1 - SuccessFactors system Upgrade Action Job [UCUpgradeFeatureJob 00/00/00 00:00] status -- FAILED:

Company: XXXX

This scheduled job failed to complete. For details, please contact SuccessFactors customer support.

 

Email 2 - Upgrade Centre Notification: "SuccessFactors Competency Library 2.0" Upgrade Status:

The upgrade "SuccessFactors Competency Library 2.0" to your SuccessFactors system has failed.

 An error has occurred while executing the action. Please contact SuccessFactors help desk for further assistance.

Resolution

Please find the below steps as a workaround to upgrade competency library:

  1. Go to Admin Tools
  2. Performance Management
  3. Manage Competencies
  4. View your competency libraries
  5. Add New Library
  6. Choose from SuccessStore
  7. SuccessFactors Competency Library 2.1
  8. Add to my instance

Keywords

SuccessFactors Competency Library 2.0 Upgrade Center UCUpgradeFeatureJob  , KBA , LOD-SF-PLT-UPG , Upgrade, Patches, Lifecycle Management , LOD-SF-PLT-REL , Upgrade Center/ Release Issues , Problem

Product

SAP SuccessFactors HCM Core all versions