SAP Knowledge Base Article - Public

2310547 - Personalization made in System are not Reflecting in the Responsive UI

Symptom

You are trying to make Personalization in the system and could see that the changes made aren't reflecting in Responsive UI

Cause

The ticket object uses different floorplan for Responsive UI and HTML5 UI. So changes made in HTML5 UI will not be reflected in RUI.


Case 1 (Browser Version)

To make adaptations specific to Responsive UI, please login to HTML5 UI via this url:

https://myxxxxxx.crm.ondemand.com/sap/public/ap/ui/repository/SAP_UI/HTML5/client.html?app.component=/SAP_UI_CT/Main/root.uiccwoc&rootWindow=X&redirectUrl=/sap/public/byd/runtime&simulateRUI=true

Please note the &simulateRUI=true parameter at the end of the URL.

Case 2 ( Mobile Devices)

Please use the url mentioned to do the personalization for the Tablet UIs.

https://myxxxxxx.crm.ondemand.com/sap/public/ap/ui/repository/SAP_UI/HTML5/client.html?app.component=/SAP_UI_CT/Main/root.uiccwoc&rootWindow=X&redirectUrl=/sap/public/byd/runtime&sapbyd-agent=TAB

Please note the &sapbyd-agent=TAB parameter at the end of the URL.

Any change you make using this URLs will be reflected in Responsive UI always.

Resolution

This is the current expected system Behavior.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer 1602 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP LE APPL. PLATFORM 1605