SAP Knowledge Base Article - Public

2310479 - Report closes Designer without an error message

Symptom

When opening a report it closes CR Designer without an error message.

Looking in the Event log shows this:

  • Faulting application name: crw32.exe, version: 14.x.x.x, time stamp: 0x571bbed9
  • Faulting module name: crw32.exe, version: 14.x.x.x, time stamp: 0x571bbed9
  • Exception code: 0xc0000005
  • Fault offset: 0x00501ccf
  • Faulting process id: 0x1764
  • Faulting application start time: 0x01d19f1020f5c22b
  • Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
  • Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe
  • Report Id: 0502f445-190d-464a-a07e-bcae3871b8e0
  • Faulting package full name:
  • Faulting package-relative application ID:

Environment

Crystal Reports 2011, 2013 and 2016

Reproducing the Issue

Open attached report in CR Designer CRW32.exe closes

Resolution

This issue has been reported to R&D and they reported there is an error in the logic within CR Designer and will resolve the problem in a future patch.

Keywords

Crystal Reports, close without error , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016