SAP Knowledge Base Article - Public

2309982 - Logo image does not display for notifications received in Outlook

Symptom

Logo is not appearing in Outlook email accounts, but it works as expected on gmail, yahoo and others

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Environment

SuccessFactors Recruiting Management (RCM) - All versions

Cause

Considering this is working on other email domains, but not on Outlook, it's likely not to be an issue with the system, but with Outlook account.

 

Resolution

Please, make sure that these following settings are set on your outlook:
 
1. Add the sender to safe senders list.
2. Make sure the automatically download settings is set properly.

1. Right click on any picture placeholder or on the Infobar to show the images and internet content. You can add senders or domains to the Safe Senders list from this menu if you always want to see the images on some messages automatically.

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2. Make changes on your automatic download settings by going to File, Options, Trust Center, Automatic Download.
You may  contact your local IT colleagues to help you with changing the settings.

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Keywords

Outlook Logo not displaying Notification logo , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions