2309704 - Unable to create Campaigns using an Email template

SAP Knowledge Base Article - Public

2309704 - Unable to create Campaigns using an Email template

Symptom

When trying to create a Campaign using an Email template you get the error message: "Code value 5 not valid".

Environment

SAP Hybris Cloud for Customer 1711/04

Reproducing the Issue

1. Login to the C4C system in HTML5.
2. Go to the Marketing workcenter.
3. Go to the Campaigns view.
4. Select All and open a Campaign XYZ (XYZ represents the name of the campaign)
5. Choose the Build facet.
6. Click on Edit.
7. Select the '+' for Target Group and select the target group for the campaign XYZ.
8. Select the '+' for Actions and select Send E-Mail.
9. On the appearing e-mail option, select: Select in order to select an e-mail template.
10. Click Apply.

Cause

Business feature APCRM_CPG_EXEC_DIRECT_EMAIL is not set to scoping status 'Productive' thus code list value '5' (direct mail) is not supported in this system.

Resolution

The scope setting: Marketing > Campaign Execution: 'Do you want to execute campaigns by sending e-mails directly to target groups?' needs to be activated.In addition to this, if you want to use the Campaign execution functionality you also have to maintain the domains in the Fine Tune activity: E-mail and Fax Settings.

Please note that this functionality is only available in HTML5.

Keywords

Campaigns ; Template , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Business ByDesign all versions ; SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL. PLATFORM 1605