SAP Knowledge Base Article - Public

2308892 - How to use the Item Notification Text

Symptom

I have added a text to the item but it is not showing in the Learning Plan notification.

item specific Notification Text.png

Environment

Learning Management System (LMS) 1511 and higher

Reproducing the Issue

  1. Open the item you wish to enter a description for  (related/more > Notification > click on Edit under the Item Notification Text)
  2. Assign the item to a user
  3. run the APM Learning Plan Notification
  4. the notification does not contain the  modified text

Cause

Related syntax tags must be added to the APM notification templates in order for them to pick up the description you have entered

Resolution

  • Please make sure that the Notification Editor is enabled

System Admin -> Configuration -> Global Variables -> Use Editor Content when sending Email Notification

 

  • Choose from the following syntax tags which one(s) should be added :

 <CPNT_INSTRUCTIONS/> Item specific instructions

<CPNT_INSTRUCTIONS_ADDED/> Item specific instructions for list of items added to users learning plan

<CPNT_INSTRUCTIONS_MODIFIED/> Item specific instructions for list of items modified in the users learning plan

<CPNT_INSTRUCTIONS_DELETED/> Item specific instructions for list of items deleted from the users learning plan

 

In the following APM notification templates:

  

•APM_STUDENT_LEARNING_PLAN_NOTIFICATION, APM_SUPERVISOR_LEARNING_PLAN_NOTIFICATION,

•APM_TRAINING_EXPIRATION

•APM_TRAINING_OVERDUE

 

Sample template for  APM_TRAINING_OVERDUE

 

<LOOP>

<label key="notification.ApmTrainingOverdue.MessageText1" arg0="<STUD_NAME/>" arg1="<STUD_ID/>"/>

<label key="notification.ApmTrainingOverdue.MessageText2" arg0="<CPNT_TYPE_ID/>" arg1="<CPNT_ID/>" arg2="<REV_NUM/>" arg3="<REV_DATE/>" arg4="<CPNT_TITLE/>" />

<label key="notification.ApmTrainingOverdue.MessageText3" arg0="<QUAL_ID/>" arg1="<QUAL_TITLE/>" arg2="<DUE_DATE/>"/>

<CPNT_INSTRUCTIONS/>

</LOOP>

See Also

http://community.successfactors.com/successfactors/attachments/successfactors/Learning_Quick_Answers/7226/1/1511-Learning-Release%20Information.pdf (p77 Notification Template Editor)

there is currently a defect for the formatting of the description text (does not save formatting) which will be adressed in 1605: http://jira.successfactors.com/browse/LRN-12221

Keywords

item notification text, notification editor, learning plan notification, expiration notification, overdue notification, APM, automatic processes, Q4 2015, 1511 , KBA , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605