2308274 - Invalid Matrix Manager list - Platform

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2308274 - Invalid Matrix Manager list - Platform

Symptom

Unable to import user. Receiving error "Failed to add/update user [12345] "<Some user>": Invalid Matrix Manager List - "[abcde]";"

Environment

SAP SuccessFactors Platform

Reproducing the Issue

  1. Add a new user from Admin Center->Manage User or via scheduled import process.
  2. The import fails with the error similar to below.
    User Import Process has reported error(s).  You need to fix the following error(s) and re-import the users as necessary:
    Failed to add/update user [12345] "<Some user>": Invalid Matrix Manager List - "[abcde]";

Cause

This error happens if the value mentioned in the MATRIX MANAGER field is invalid. The expected value in this field is an active existing userID.
In the example, Failed to add/update user [12345] "<Some user>": Invalid Matrix Manager List - "[abcde]";, the userID abcde is either not existent or is not active.

Resolution

Review the import file and fix the value in Matrix Manager field corresponding to the affected user(s).

Keywords

KBA , LOD-SF-PLT-UM , User Management , Problem

Product

SAP SuccessFactors HCM Core 1602