2307522 - Contact Details are not Reflected when Assigned to Account.

SAP Knowledge Base Article - Public

2307522 - Contact Details are not Reflected when Assigned to Account.

Symptom

When a Contact is added to an Account, some contact details are not reflected, such as Function and Job Title.

Reproducing the Issue

To reproduce the issue:

  1. Customers WorkCentre;
  2. Accounts View;
  3. Open Account ID: XYZ (XYZ Represents the ID of the Account);
  4. Go to the Contacts tab;
  5. Click on the Cogwheel > Add;
  6. Add Contact ID: 123 (123 Represents the ID of the Contact);
  7. Save;
  8. See that Job Title and Function are not passed along.

Cause

This is the expected behavior of the system.

Resolution

A Contact can be added to several Accounts. The system does not assume that the Contacts Job Title and Function will be the same in all Accounts. However, this can be manually maintained for each Account.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1505 ; SAP LE APPL. PLATFORM 1508 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL. PLATFORM 1605