2306484 - LMS - unverified learning event link

SAP Knowledge Base Article - Public

2306484 - LMS - unverified learning event link

Symptom

User sees "You have unverified learning events" message on the Homepage.

Environment

SuccessFactors LMS all environments

Reproducing the Issue

User sees "You have unverified learnign events" message on the Homepage

Cause

  • Item has e-sig enbaled
  • User  enters incorrect username/pin on e-sig page

Resolution

The user sees this validation message because the username/pin entered are incorrect.

If the user forgot the pin, the LMS admin can reset the pin.

  1. Log into admin side
  2. Click on User tab
  3. Search for the user
  4. Click on the "Reset User Pin" in the Actions menu on the right side.
  5. The user logs in again, and the system will ask the user to enter the pin. The user needs to remember the pin.
  6. User click on the "You have unverified learning events."
  7. Now the user can enter the username/new pin and it should work.

Keywords

e-sig, you have unverified learning events, e-signature , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions