SAP Knowledge Base Article - Public

2304404 - Fine Tuning Activity "Division" is Missing in First Implementation Project in C4C


Fine Tuning activity Division is missing in First Implementation Project or Change project

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Select Implementation Projects or Change Project.
  3. Select Open Activity List button.
  4. Select Fine Tune tab.
  5. Where there is no activity called Division


The reason that the activity Division not available is that you have not scoped for SAP ERP and SAP CRM. As per the help center documentation, Divisions are relevant for the integration with SAP ERP and SAP CRM.


The activity Division will be available only when you scope SAP ERP and SAP CRM.

The system works as designed


KBA , LOD-CRM-ACT , Activities , How To


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