SAP Knowledge Base Article - Public

2304309 - Launch Proxy for user and viewing in user locale generates error

Symptom

As an admin, when you select Launch Proxy for a user and view user details using their locale preferences, an error is generated:

Error Page Error Please report the following error to your system administrator: Request processing failed; nested exception is java.lang.NullPointerException: while trying to invoke the method

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. Log in to native login LMS,

2. Search for affected user,

3. Launch proxy this user,

4. Select view in learner's language

5. Error message is generated:

zurich jana.png

Cause

The issue was caused by missing timezone ID for affected user in preferences

Resolution

As soon as information about timezone ID is properly filled for affected user, error message does not come up anymore

Keywords

Lauch Proxy; timezone; Please report the following error to your system administrator; Request processing failed; nested exception is java.lang.NullPointerException; while trying to invoke the method; , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions

Attachments

Error message[1].docx