2304049 - E-Verify Case Status is not updating - Onboarding

SAP Knowledge Base Article - Public

2304049 - E-Verify Case Status is not updating - Onboarding

Symptom

  • The everify case status is stuck in "Case in Continuance" for more than 10 days
  • The Everify case status says Referred to SSA and is not updating

Environment

  • Onboarding
  • Everify

Cause

There are instances where DHS / SSA requires more than the usual time to resolve the case. Below are few of the case statuses when DHS / SSA needs more time

  • Institute Additional Verification 

  • Case in Continuance

  • Referred to SSA

Resolution

Sync between DHS information and Onboarding should be happening . The communication between DHS and onboarding happens only if the panels are opened. So periodically open the activity to get the latest information on the everify status of the employee

Keywords

ONB, e-verify , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508