2303471 - Jam Group dashboard –Display of "Most Engaged Members"

SAP Knowledge Base Article - Public

2303471 - Jam Group dashboard –Display of "Most Engaged Members"

Symptom

Jam Group dashboard: Display of "Most Engaged Members" selection is set to “Group Admins Excluded” but some admins are still shown in the filter

Reproducing the Issue

Replication Steps:
1. Navigate to a Group in SAP Jam
2. Identify the group Admins
3. Now navigate to the Dashboard
4. Under Most Engaged Members, filter the view to "Group Admins Excluded"
5. Some of the group admins still appear in the list

Resolution

The score for this table is calculated based on the state of that member at the time in which the contributed to the group. So this means that if a member of the group contributed to the group for a while, and then later became a group admin, their contribution to the group at the time of their contribution constitutes as non-admin, because they were not an admin at the time of contribution. When you use the dropdown to filter scores based admin/non-admin, it will filter based on the state of those members at the time of contribution.

So if the group admin was a member of the group for a long period of time before they became an admin of the same group, their contributions to the group prior to becoming an admin will count toward the non-admin score, but all contributions to the group after becoming an admin will not count toward the non-admin score. This is as designed.

Keywords

Jam, Group Dashboard, Most Engaged Members, Jam Admins , KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration 1608 ; SAP Jam Collaboration 1611 ; SAP Jam Collaboration 1705