2303455 - Company Logo not appearing in System Email Notifications- Platform

SAP Knowledge Base Article - Public

2303455 - Company Logo not appearing in System Email Notifications- Platform

Symptom

Why is the Company Logo not appearing in System Email Notifications Header? How do we get the logo to appear?

Environment

SAP SuccessFactors Cloud HCM: Email Notifications

Reproducing the Issue

KBA1.GIF

Resolution

1. Navigate to Admin Center

2. Go to 'Company Settings and Logo Settings'

3. To fix the issue with the logo not appearing in the email notifications, we need to host the logo in the Webserver, replace the default URL with the new hosted URL, then click on "Set Company Logo URL". Example of a hosted URL: https://performancemanagerXX.successfactors.com/doc/custom/companyID/logo-name

KBA3.GIF

4. To host the Logo in the SF Webserver, follow the steps below:

  • Open an incident with Support Team
  • Attach the logo that you want to see in the email notifications (this logo does not need to be exactly the same as your current company Logo, if you wish to use a different one in the emails).
  • Support will host the Logo in the Webserver and will provide the URL to you.

5. The standard company logo dimensions are:

  • Format: Transparent GIF (RGB Recommended)
  • Dimensions: Should be no larger that 210 pixels wide and 40 pixels high

 

Keywords

Company Logo, Email Notifications, System Notifications, Logo Size , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions