SAP Knowledge Base Article - Public

2303455 - Company Logo not appearing in System Email Notifications

Symptom

Why is the Company Logo not appearing in System Email Notifications Header? How do we get the logo to appear?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Receives an e-mail notification;
  2. The logo is not displayed.
    KBA1.GIF

Cause

The logo is not configured in the Company System and Logo Settings.

Resolution

  1. Navigate to Admin Center;
  2. Go to 'Company Settings and Logo Settings';
  3. To fix the issue with the logo not appearing in the email notifications, we need to host the logo in the Webserver, replace the default URL with the new hosted URL, then click on "Set Company Logo URL". Example of a hosted URL: https://performancemanagerXX.successfactors.com/doc/custom/companyID/logo-nameKBA3.GIF
  4. To host the Logo in the SF Webserver, you can follow this KBA.

See Also

2157471 - Hosting files in SuccessFactors

Keywords

Company Logo, Email Notifications, System Notifications, Logo Size , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HXM Suite all versions