SAP Knowledge Base Article - Public

2303383 - You Cannot Have More Than One Default Role for Customer Assignment

Symptom

When trying to assign more than one default Role for Customer you face the Error Message:

"Please specify only one default for the customer type Customer
You can define the customer roles, for a customer type."

Reproducing the Issue

To reproduce the issue follow the steps bellow:

  1. Go to Business Configuration Work Center;
  2. Open the Implementation Projects View;
  3. Click on the Open Activity List button;
  4. Open the Accounts activity;
  5. Click on Maintain Customers Roles;
  6. Flag two Roles for an Account/Prospect;
  7. The Error Message “Please specify only one default for the customer type Customer
    You can define the customer roles, for a customer type.” is shown.

Cause

You cannot have more than one default role assigned to Accounts/Prospects. 

Resolution

This is the system expected behavior.

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL. PLATFORM 1605