SAP Knowledge Base Article - Public

2302902 - Connecting to SAP Analytics Cloud via SAP Web Dispatcher gives "ERR_EMPTY_RESPONSE"

Symptom

Connecting to SAP Analytics Cloud via SAP Web Dispatcher gives "The <URL> page isn’t working <URL> didn’t send any data. ERR_EMPTY_RESPONSE"

Environment

  • SAP Analytics Cloud
  • SAP Web Dispatcher

Reproducing the Issue

  1. Follow "How to Setup Connection to a Remote HANA System for SAP Cloud for Analytics via SAP Web Dispatcher"
  2. At step 20 when entering the text of the certificate for import into SAPSSLC.pse modify it to include local certificate information
  3. Browse to https://<WebDispatcherFQDN>:4310/sap/fpa/ui/tenant/<Tenant>

Cause

At step 20 when entering the text of the certificate for import into SAPSSLC.pse modifying it to include local certificate information will not work.

Resolution

Follow "How to Setup Connection to a Remote HANA System for SAP Cloud for Analytics via SAP Web Dispatcher" where all local/company specific certificate information should be imported into SAPSSLS.pse by following steps 9 through 15.

At step 20 when entering the text of the certificate for import into SAPSSLC.pse do not modify it. Import the text exactly as exported in steps 16 through 17.

 

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.

Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud 4 Planning, HCP, C4A, reverse proxy, on premise , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning Functionality, Planning Models , LOD-ANA-BR , Digital Boardroom (DiBo) , Problem

Product

SAP Analytics Cloud 1.0