SAP Knowledge Base Article - Public

2302875 - How to find IP address of the SAP SuccessFactors Learning environment

Symptom

How can the IP address of an SAP SuccessFactors Learning environment be found?

Environment

SAP SuccessFactors Learning

Resolution

In case you do not have access to Command Prompt on a Windows computer, please contact your local IT team to assist.

  1. Go to Command Prompt
  2. Type ping followed by URL of the instance:  ping ******.plateau.com
  3. Press enter after adding the url and you can find the IP address of your instance:
  • If the instance is Akamai enable then you will be able to see below screenshot with "akamaiedge" in the result section and for Akamai enabled instance we will not be able to find the IP address since it will be Dynamic IP for Akamai instances.

            2016-04-07_23-47-16.png

  • Below is the screenshot in case if your instance is not Akamai Enabled. Akamai is enabled on almost all environments. Akamai cannot be disabled as it's a service for data replication across many servers.

          Without.png

If whitelisting via IP is required, please use the instance domain (e.g.: plateau.com).

Keywords

IP Address detail learning url lms sf success factors network require akamai whitelist firewall white list domain , KBA , LOD-SF-LMS-PER , Performance Issues , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-CNT , Content , How To

Product

SAP SuccessFactors Learning all versions