2302353 - Initiating a Mass Change results in "unknown error on import."

SAP Knowledge Base Article - Public

2302353 - Initiating a Mass Change results in "unknown error on import."

Symptom

After saving a mass change rule and attempting to initiate the new rule the following error occurs:

 “The system has encountered an unknown error on import. Please contact the System Administrators.”

unknownError.jpg

 

Cause

The problem is due to a missing value (“massChange”) in the “RuleType” MDF picklist object.

 

Resolution

Modifying the “RuleType” MDF Picklist object by adding the “massChange” value to the picklist object resolves the problem. Please see an example image of the picklist object below.

Steps:

  1. Choose “Admin Center” from the main dropdown menu
  2. Choose “Configure Object Definitions”
  3. Select “Picklist” and “RuleType” in the first and second search boxes respectively.
  4. Edit the picklist and add an additional picklist type (Mass Change)
  5. Enter “massChange” to the external code field; ensure you use the same upper and lower case spelling for the external code.
  6. Leave the parent picklist value blank
  7. Add “Mass Change” to the description
  8. Set status is “Active”, then Save
  9. Attempt to initiate the mass change rule again. The error should not occur.

 RuleTypeAfter.jpg

Keywords

KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Suite 1511 ; SAP SuccessFactors HCM Suite 1602 ; SAP SuccessFactors HCM Suite 1605 ; SuccessFactors HCM Suite 1207 ; SuccessFactors HCM Suite 1210 ; SuccessFactors HCM Suite 1302 ; SuccessFactors HCM Suite 1305 ; SuccessFactors HCM Suite 1308 ; SuccessFactors HCM Suite 1311 ; SuccessFactors HCM Suite 1402 ; SuccessFactors HCM Suite 1405 ; SuccessFactors HCM Suite 1408 ; SuccessFactors HCM Suite 1502 ; SuccessFactors HCM Suite 1505 ; SuccessFactors HCM Suite 1508