SAP Knowledge Base Article - Public

2302341 - Wrong name in People Search results however EC and EP data are synchronized

Symptom

Incorrect information is displayed in the People Search results, however EC and EP data is in sync.

Environment

  • Successfactors HCM Suite

Cause

This issue can occur when "Name Format" Feature is enabled in provisioning but has not been configured.

Resolution

  1. Disable the feature "Enable Name Format" in provisioning if not in use

  2. Complete the configuration of Name Format in the instance.

Keywords

First name, last name, sync, synch, hris sync, search results, database, Employee Central, Employee Profile, HRIS-sync , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1511