SAP Knowledge Base Article - Public

2301139 - Users are not created in Analytics even after granting them Analytics permissions in BizX - Report Canvas

Symptom

Users are not created in Analytics even after granting them Analytics permissions in BizX

Environment

  • SAP SuccessFactors Workforce Analytics
  • Report Canvas
  • Report Center
  • Online Report Designer 

Reproducing the Issue

  1. Grant Analytics permission to a role
  2. Assign the role to user A
    User A now has Analytics permissions
  3. Navigate to Analytics > Admin > User Maintenance
  4. Try searching for user 'A'
  5. The user is not listed in Analytics

Cause

An equivalent user in ORD for a BizX user account is created only when the user logs in to ORD.

Resolution

  • If the Report Center is enabled: 
  1. Give the Funtional Permissions for the users
  2. Access the Report Center with that user or ask the user to access. This will create relevant users for them in ORD and will show up under user maintenance. (This also works if the proxy is made as the users and then access the Report Center)
  • If the Report Center is not enabled:
  1. After granting Analytics permissions, please have the user(s) under concern to access the Analytics Tab at least once.
  2. This will create relevant users for them in ORD and will show up under user maintenance. (This also works if one proxies as the users and then access the Analytics tab)

Keywords

user created on analytics admin see , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , LOD-SF-ANA-RCT , Report Center , LOD-SF-ANA-ODS , Advanced Reporting , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Workforce Analytics all versions