2300906 - Chargeback Price provided for User must be a positive number but not larger than 9,999,999,999.00

SAP Knowledge Base Article - Public

2300906 - Chargeback Price provided for User must be a positive number but not larger than 9,999,999,999.00

Symptom

Admin tries to change price of scheduled offering for specific user to 0 but experiences an error message:

ERRORnovo.PNG

 

Environment

- Learning Management System (LMS)

Reproducing the Issue

1. Navigate to the affected Scheduled offering,

2. Click advanced view

3. Try to change price to 0

4. Click Save

5. Error message comes up

Cause

- The issue has been caused due to the fact that refund was added as 0 and not original price.

 

Resolution

- As soon as Admin adds refund by clicking on order number in advanced view to original price, total will be 0 and error message won't appear again.

Refund.PNG

Keywords

- Admin cannot change price of scheduled offering for affected user to 0. , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1508