2300674 - Connector failing with 'Could not start tenant' Error

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2300674 - Connector failing with 'Could not start tenant' Error

Symptom

When a connector is throwing the error: 'Could not start tenant'.

Environment

Learning Management System (LMS)

Reproducing the Issue

  1. Check the Connector Error log
  2. Exception error thrown: 'Could not start tenant'

Cause

This error is thrown usually when there is a mismatch between the system's DB version and App version. You should also see something like the following later in the error message: 'DB version: 'b1602.4.1' doesn't match TMS version: 'b1511.15.1'.

Resolution

To resolve this issue the DB and Application version need to be updated by our internal Operations/Engineering teams so that both versions are matching. Please, create a Support incident to have this error corrected.

Keywords

Connectors;Connector Error;Could not start tenent error;DB and App version mismatch , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions